Assistant Front Office Manager (ผู้ช่วยผู้จัดการแผนกต้อนรับ)

- Ensure Outstanding customer care at all times. - Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. - Uses suggestive selling techniques to sell room nights, increase occupancy and revenue. - Supervise daily shift process ensuring all team members adhere to standard operating procedures. - Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. - Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. - Adhere to company credit limit / floor limit policies. - Allocate rooms to expected arrivals after checking the guests preferences and special requests. - Build strong relationships and liaise with all other department's especially housekeeping, reservations etc. - Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. - Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD. - Assist all departments in servicing the guests during high volume periods. - Takes responsibility in the absence of the Duty Manager / Front office manager