Front Office Manager (ผู้จัดการแผนกต้อนรับ)

Operations Management - Oversee daily operations of the Front Desk, Concierge, and Guest Service teams. - Handle guest complaints and escalation issues promptly and professionally to ensure total satisfaction. - Maintain high standards of cleanliness, safety, and visual appearance in the lobby and front office areas. Team Leadership & Development - Recruit, train, and mentor Front Office staff to deliver luxury/standard service standards - Conduct regular performance reviews and provide constructive feedback to team members. Administration & Communication - Prepare daily/weekly reports on occupancy, guest feedback, and operational metrics for senior management. - Coordinate closely with Housekeeping and Engineering to ensure room readiness and resolve maintenance issues quickly.